

Timeplus payroll manual#
Revamped the tax department and automated manual functions, which decreased penalty exposure and reduced turnaround from 3 months to 10 days.Reduced controllable lost business from 18% to under 5%.Vice President, Operations Responsible for profit and loss, customer satisfaction, taxes, national vendor contracts, due diligence, product design and development , Roswell, GA 2005 – 2007 Payroll processing service bureau and licensor. Researched and implemented a client conversion program to move clients from Pay Choice platform to Evolution.Designed and implemented a standard operations manual and a branch evaluation system.Decreased service call response time to under 30 minutes, and increased customer satisfaction to above the industry average.Revamped the year end process saving labor hours and increased total year end revenue by 40%.Consolidated operations by transferring client production resulting in the closing of the Cincinnati and Houston processing units and establishing a national call center in Nashville Result was a reduction in labor expense of over 20%.Resulting in doubling the total revenue of the payroll business unit and significantly increasing profitability
Timeplus payroll pro#
Timeplus payroll software#
IRIS (formerly Thomson Reuters), Ann Arbor, MI 2008 – present A Payroll and Accounting Software and Service Company Corporate Secretary, Chief Compliance Officer, Director and Officer – Business Leader for the myPay Payroll services operation of the corporation. Corporate Officer and Chief Compliance Officer. Dedicated to building and motivating cross-functional teams that consistently exceed expectations.

Broad-based expertise includes due diligence, acquisitions, startup and turnaround, finance, growth, information systems, customer service, tax reporting and compliance, vendor relationships, and human resources. Adept at applying innovative strategic tactics to improve effectiveness and client satisfaction while minimizing costs and maximizing profitability. Results-oriented operations and finance executive with over 30 years of experience developing payroll and business process outsourcing solutions for Fortune 100 corporations.
